2. General terms and conditions
2.1. All orders are shipped from Republic of Serbia, and are subjected to an Export procedure from Serbia, and the Import procedure in the country of its destination. The operator of the Web-Shop, ISR 2010 d.o.o., covers ONLY the costs of the Export procedure. All expenses of the Import procedure (VAT, Customs taxes…), are covered by the User of the Web-shop.
2.2. All items presented in the Web-Shop, are made in Republic of Serbia, and do not comply to any kind of certification in the Republic of Serbia, so are Exported with only one document – the Invoice. In case of any complications during the Import procedure, Web-Shop will not cover any possible additional costs, but is obliged to assist the User in form of letters-written confirmations, if requested by the User or any official office of the country of the final destination of the order.
2.3. All prices in the Web-Shop are in EUR and without VAT, since they all the orders are Exported from Republic of Serbia. Republic of Serbia is not a member of EU or any other free trade agreement.
2.4. We reserve the right to a partial order completion for different reasons, for example a missing lure in actual stock. If there are any problems with the order, we will inform the Customer about that fact within 2 working days, via e-mail.
2.5. The User agrees to receive information from the Web-Shop, used for processing the order, to the e-mail address that he/she has provided in the Checkout process, or while registering in the Web-Shop.
2.6. Users have the right to make their account available to third parties, providing them with their registered login and password, at their own risk.
2.7. If there are any changes in Users personal details (e.g. delivery address), User is to either inform the Web-Shop, or update the personal details in their account on their own.
2.8. User can at any moment request the deletion of his/hers account with all the personal data in the Web-Shop. User can do it sending an e-mail to: support@serbianlures.com.
2.9. The sales agreement is in English.
2.10. When ordering, items that are placed in the cart are stored by the system of the Web-Shop for a period of 1 working day. After this time, if the User does not finish the Checkout procedure, the cart is automatically reset.
2.11. The Web-Shop reserves the right to change:
- the prices of the items.
- payment options.
- shipping options and rules.
- discount system.